The term “Going Digital” has become ubiquitous, with organizations worldwide embracing the digital revolution’s potential. While this transformation promises significant changes in business operations, it also introduces its share of apprehensions and challenges. Employees may perceive it as a threat to their job security, while older generations grapple with adjusting to this technology.

At a Singularity University conference in early 2019, attendees witnessed a humanoid robot that closely resembled a human, sparking mixed reactions. Although the robot’s appearance was strikingly realistic, its creators disclosed that only its face had been developed, leaving much of its body incomplete. Despite this, the demonstration left many pondering the future implications of such advancements. Concerns arose about the possibility of humans being replaced in this digital era.

In conversations with stakeholders in the public sector, we observed a growing sense of resistance to the digital revolution. The rapid pace of industry changes raises questions about the sector’s readiness for such transformation. Our efforts have been focused on exploring a balanced perspective on whether the public sector is adequately prepared for this impending change.